Frequently Asked Questions
Everything you need to know before your visit. Can't find your answer? Get in touch.
Do you offer discounts for large group bookings?+
Absolutely! We offer discounts for schools, community groups, children's clubs and many more. To enquire please contact the location with your requirements and we'll see how we can help!
Do you offer a discount for carers?+
Yes, we offer free entry for all carers with one full paying child with a MAX Card or proof of Carers allowance.
Do you offer a discount for twins?+
Yes, we do! Simply book online for one twin and the second twin goes free. Please bring proof of date of births on your first visit.
Why do you charge for adults?+
We have a strict guideline on capacity levels within each location and this enables us to provide a comfortable and safe environment for all our customers. We are a family company and would always encourage adults to join their children when playing.
What are your payment methods?+
We accept payments for both cash and card. We accept payment by all debit and credit card types. We also accept contactless payments including Apple Pay and Google Pay. We also accept cash payments at all of our locations.
Do I have to pre book?+
We operate a booking system to control capacity and ensure everyone has an enjoyable visit. If you come to play without a ticket, we will always do our best to fit you in. However, on our busy days we strongly recommend you pre-book to guarantee entry. Pre booking online also makes check in much quicker so the little ones can get to playing without delay!
What is your last entry time?+
You can find our last entry time on the booking page. All standard play sessions are for 90 minutes, this is sometimes extended for our special events.
Where can I find your entry prices?+
You can find our entry prices on the booking page when selecting your session and tickets. All standard play sessions are for 90 minutes, this is sometimes extended for our special events.
How long can I stay for?+
Each session is 90 minutes long and then we have 30 minutes between sessions to prepare for the next one. This is to ensure that the play barn is in a clean and tidy ready for our next group of customers. However, customers can always stay with us for the next session, waiting in reception while we prepare if we wish.
Can I take photographs?+
We are happy for you to take pictures when visiting but only of your own children. Please share and tag us on social media! Please refrain from taking photographs that may include other visitors.
Where can I find your rules of play?+
Please click here to read our rules of play. We thank you for adhering to our rules when visiting. It ensures everyone has a fun filled, safe visit.
Can adults go on into the play frame?+
Absolutely! Our play frames are designed with adults in mind so adults are more than welcome to accompany children in the play areas.
What should we wear when visiting?+
Socks must be worn by anyone going into the play frames. Shoes are not permitted. We strongly recommend that clothing which covers arms and legs is worn to prevent friction burns from slides.
And don't forget to make sure your pockets are empty before playing!
Do you have age restrictions?+
We don't have an age limit but our toys and equipment is aimed at 0 – 7-year-olds. This doesn't mean you can't bring older children, but it means all children must be respectful of the environment, equipment and other customers.
Who supervises the children playing?+
Parents or guardians are responsible for supervising their own children at all times. Should you need any help when in one of our centre, please just ask a member of the team.